How to Change Your Password

To change your account password (used to log into mySNC, Gmail, Knightline, etc.) or to set it for the first time, you can follow these instructions: 

1. Visit sso.snc.edu. If you are already signed in, you must first sign out
2. Enter your SNC email address and click Next
3. Click "Forgot Password"
4. Select a security verification method and follow the prompts
5. Enter and verify your new password following the requirements listed

All passwords must meet the following requirements:

• Length of at least 15 characters (maximum 127)
• Contain at least 3 of the following 4 categories:
  • Uppercase letters (A-Z)
  • Lowercase letters (a-z)
  • Numbers (0-9)
  • Special characters (!, #, %, SPACE)
• Cannot contain your first name, last name, or login ID.
• Cannot contain certain common words. For security purposes, we can't provide the actual list of unacceptable words, but it includes words like: password, football, packers, knights, etc.
• Cannot contain certain common numeric sequences like repeated numbers (11, 22, etc) and sequential numbers (123, 789, etc).

More Information

What if I select email as a verification method that I cannot access?

• Select an alternative verification method ("Verify with something else")

Can I change my password from my Okta dashboard?

• Yes you can! From Settings, click Edit Profile button and follow the instructions in the "Change Password" section

Test It

To test your new password, simply visit the Okta Dashboard and login with your SNC email address and your new password.

Common Problem

We frequently hear of users who say that they enter their correct password while logging into Gmail (or other resources), but it still doesn't accept it. This problem can occur if you have saved your password in your browser or if you're using a password manager. Sometimes that tool is simply entering the wrong password. So, be sure that you are manually entering the correct password yourself, and not allowing another utility to change your entry.

If you still need assistance, please contact the ITS Service Desk.