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This article will guide you through the process of setting up proxy access with step-by-step instructions and provide answers to frequently asked questions (FAQs) to help you navigate common concerns or issues.
Note: Available once a student is registered for classes.
What is proxy access?
Proxy access at St. Norbert College allows a student to give someone they trust—like a parent, guardian, or another individual—permission to view specific confidential information, such as billing statements, financial aid awards, and grades.
Students can also set up a passphrase for their proxy. This passphrase allows the proxy to speak with college staff about the records they’ve been given access to and helps verify their identity during those conversations.
Keep in mind: Proxies can only see the information the student has specifically chosen to share with them.
Instructions for setting up proxies
1. Log into Knightline (https://snc.edu/knightline):
Note: You will be prompted to log in using Okta. Enter your SNC email and password.
2. Once in Knightline, select "Proxy Management" found under the Personal Information Menu:
Note: This is also where you can update, add, delete or end proxy access.
3. Select "Add New" found in the upper right hand corner of the page:
4. Enter First Name, Last Name, E-Mail and Verify E-Mail, then Select a relationship from the drop down:
This will automatically enter start and stop dates. The Start date is the current date. It is recommended that the length of time you are giving authorization for is 4 years plus 3 months.
5. Adding a description is optional (1). You can also enter a passphrase that will be used for any phone correspondence your proxy has with offices on campus.
6. For Authorizations, Select All and then review anything you would like to exclude:
NOTE: All financial aid authorizations must be selected for any of the financial aid information to be visible to the proxy.
7. Click on "Submit" button - this will send an email to the proxy to complete the setup steps:
You will now see the authorized person on your dashboard.
Note: They will receive an email with instructions on how to access their Proxy Account.
Additional Steps
1. Click the pencil icon under the name of the proxy you just created to:
- Select E-mail Passphrase to send the proxy the passphrase they will use when speaking with college staff.
- (optional) Select E-Mail Authorizations to provide the proxy a list of what they have access to.
Frequently Asked Questions
Which students can set up a proxy in KnightLine?
Any registered student has the ability to set up a proxy in KnightLine.
Why can’t I use the same email address for my mom and dad or other proxies?
The unique identifier for the proxy in KnightLine Proxy is the email address. Each email address can only be associated with one proxy.
What if my proxy wants a new email address other than the one already established?
If a current proxy wishes to use a new email address, they can update it themselves. Please refer them to the documentation for proxies for instructions on how to make this change.
If my proxy forgets their password, how do they get a new one?
There are two ways to do this,
- Go to Proxy Management, select the pencil for the proxy having the issue and select Reset Password
- Ask your proxy to select Forgot Password on the Proxy Access Login page.
This will immediately send an email to the proxy with the login instructions and temporary password. An email will also be sent to your SNC email address.
I no longer want my proxy to have access to my information. What do I do?
There are two ways to do this,
- Go to Proxy Management and select the garbage can (delete) button
- Go to Proxy Management, select the pencil under the proxy you want to edit and change the Stop Date to the date you want to end the access.
I want to modify/change what my proxy has authorization to. How do I do this?
You can add or delete authorization by checking or unchecking the items in the Authorization Tab found at the bottom of the page.
Will my proxy be notified if I modify or remove authorization to view my information?
There is no automatic notification sent to your proxy when you modify the items on the Authorization tab. If you want to notify them of any changes, click Email Authorizations below the list of authorizations.
I only want my proxy to have access for a particular time frame. Can I set a date range?
You may set or change the start and end date for each proxy.
What does the Inactive mean when I see it under the proxy email address?
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The proxy has not yet completed the activation process.
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The proxy has been locked out due to too many invalid password attempts.
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The Stop Date has been reached, indicating the account has expired.