Multi-Factor Authentication (MFA) FAQs

Single Sign-on (SSO) | Multi-Factor Authentication (MFA) | Okta | Managing Accounts/Password

What is Multi-Factor Authentication (MFA)?

• Multi-Factor Authentication is a security practice that requires more than one method of authentication using independent categories of credentials to verify a user’s identity. For example, you may log in to a system using your password (“what you know”) and then verifying a separate six-digit number that is sent to your phone (“what you have”). By combining “what you know” and “what you have” verification, hackers will have a harder time breaking into our systems as they may not have both your password and your phone. When you log in to an account or application, you’re asked for a password so you can prove you are who you say you are. You may then be asked for a second factor.

What are the benefits of MFA?

• MFA adds an extra layer of security to your account. If hackers get a hold of your login credentials, they will still need access to your phone, Okta Verify app, or security key before they can access your data or your company’s data. Reports show that applications and identities are the initial targets in 86% of breaches. It has become a necessity to protect our applications and identities through a second layer of security. 

What is a security “factor”?

• The “factor” in MFA refers to a method of verifying your identity. The most basic type of factor is your password, which is often the primary, or initial authentication factor you’ll be prompted for. Your organization may choose to ask for more factors to complement your password. These additional factors could range from an app on your phone that generates a code for you to enter after you’ve typed in your password, to a USB key you have to insert into your computer, or even a fingerprint scan.

What is Okta Verify and how do I download it?

• Okta Verify is a multi-factor authentication (MFA) app developed by Okta. It lets you verify your identity when you sign in to Okta and makes it less likely that someone pretending to be you can gain access to your account. See instructions to download and set up Okta Verify.

How do I set up MFA if I don’t have a smartphone?

•  You will need to make an appointment with the ITS Service Desk. Call us at 920-403-4040, email us at servicedesk@snc.edu, visit us in Mulva Library Circulation Desk on the first floor, or submit a request.

How do I register a new device for MFA?

• Please see the Knowledge Base guide on Adding a new device for Okta MFA.

What can I do if I am stuck on the “Enrolling Your Device” screen on the phone I want to use for MFA?

• Check to make sure your device meets the minimum device requirements. If your device is still unable to enroll, contact the ITS Service Desk at 920-403-4040, email us at servicedesk@snc.edu, visit us in Mulva Library Circulation Desk on the first floor, or submit a request.